Client Support

Client Support

Need assistance? Below you’ll find details on how to get support quickly and efficiently. For general inquiries, please visit our Contact Page.

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST.
Saturday and Sunday: Available by appointment only.

➤ Click “Start a New Session” below.
➤ When prompted, enter your name and click “Continue.”
➤ A file will begin downloading.
➤ Once the file is downloaded, double-click ScreenConnect.Client.exe
➤ If asked, click “Yes” or “Run” to allow access.
➤ Your technician will then be able to connect to your computer.